Privacy Policy | Arlene's All-In Lounge

Privacy Policy

Effective Date: January 1, 2025

Arlene's All-In Lounge ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Request an invitation to join our club
  • Fill out forms on our website
  • Communicate with us via email, phone, or text
  • Reserve a seat for tournaments
  • Purchase merchandise

This information may include:

  • Name: First name, last name, and any nickname
  • Contact Information: Email address, phone number, mailing address
  • Demographic Information: Age, date of birth (to verify 21+ requirement)
  • Professional Information: Occupation, employer (for first responder verification)
  • Poker Experience: Skill level, playing preferences, tournament history
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, links clicked
  • Cookies: Small data files stored on your device for website functionality and analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

Membership Management

  • Process invitation requests and membership applications
  • Verify eligibility (age 21+, first responder status, etc.)
  • Communicate membership status and updates
  • Manage member accounts and preferences

Tournament Operations

  • Process seat reservations and tournament registrations
  • Send tournament reminders and updates
  • Track attendance and player statistics
  • Process payments and payouts

Communication

  • Send important notifications about tournaments, events, and schedule changes
  • Respond to your inquiries and customer service requests
  • Send marketing communications (only with your explicit consent)

Service Improvement

  • Analyze usage patterns to improve our website and services
  • Conduct surveys and gather feedback
  • Develop new features and offerings

Legal and Safety

  • Comply with legal obligations and regulations
  • Enforce our terms and conditions
  • Protect against fraud and unauthorized activity
  • Maintain a safe and secure environment

🔒 SMS/Text Messaging - IMPORTANT

We will NOT share your mobile phone number with third parties or affiliates for marketing purposes.

Your mobile number is used exclusively for:

  • Tournament reminders and notifications (if you opt in)
  • Appointment confirmations and updates
  • Important membership communications
  • Responses to your direct inquiries

Message and data rates may apply. You can opt out at any time by replying STOP to any text message or contacting us directly.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, processing payments, and managing communications. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Examples include:

  • Payment processors (for secure transaction processing)
  • Email and SMS service providers (GoHighLevel, etc.)
  • Website hosting and analytics providers
  • Customer relationship management (CRM) systems

Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal processes (subpoenas, court orders, etc.)
  • Requests from law enforcement or government agencies
  • Protection of our rights, property, or safety
  • Investigation of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You may request a copy of the information we hold about you.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions (e.g., records required for legal compliance).

Opt-Out of Communications

You may opt out of marketing communications at any time by:

  • Clicking "unsubscribe" in any marketing email
  • Replying "STOP" to any marketing text message
  • Contacting us directly to update your preferences

Cookie Management

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

6. Children's Privacy

Our services are intended for individuals aged 21 and over. We do not knowingly collect information from individuals under 21 years of age. If we become aware that we have collected information from someone under 21, we will take steps to delete that information immediately.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Effective Date" at the top of this page
  • Sending you an email notification (for significant changes)

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to request deletion of your personal information
  • Right to opt out of the sale of personal information (note: we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Arlene's All-In Lounge
Rockland County, New York
Email: [email protected]
(Or use the contact information provided on our main website)

We will respond to your inquiry within 30 days.

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